College of Education and External Studies is keen to understand the perceptions of our stakeholders (students) expressed towards the institution. They also would like to measure the satisfaction levels based on relevant service attributes and monitor them over the years. This initiative is intended to provide insights that are actionable to the management and form a basis to design appropriate strategies geared to enhance quality of service at the College.
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CUSTOMER SATISFACTION BASELINE SURVEY REPORT.docx
CUSTOMER SATISFACTION BASELINE SURVEY REPORT.pdf