Sensitization on the Revised Quality Management System (QMS)

PDF version
Date and time: 
Wed, 2016-09-21 14:08
Location / Venue: 

Kikuyu Campus-QC Boardroom

The University Quality Management System (QMS) has been revised in order to align it with the ISO 9001:2015 Standard. The revised QMS which has been discussed and approved by Senate and the committee undertaking the review of the University QMS is now at the stage of sensitization and awareness on the revised QMS across the University. Sensitization programme will be carried out at college level and central administration between 19 – 23 September 2016.

Member of staff following keenly on the presentations 

The key components of the QMS are


2.Quality Policy Statement

3.Quality Objectives

4.QMS Manual

5.Processes and Sub Processes


The new quality policy statement reads:

The University of Nairobi has an unwavering commitment to offer quality educational and related services to its customers as guided by the strategic plan with a view to meet applicable customer, regulatory and statutory requirements

To realize this, Top Management shall regularly monitor and review its performance for continual improvement and suitability by implementing an effective quality management system.

The new quality objectives are:

1.To achieve a Graduate Capability Index and Work Readiness Index of 3.15

2.To offer services to customers to a 100% compliance to the Service

Delivery Charter

3.To ensure utilization of resources in 100% compliance with the budgetary


4.To increase the Employee Satisfaction Index by 1% annually

5.To Increase the Customer Satisfaction Index by 1% annually

6.To increase of number of publications in refereed journals by at least 150 annually

7.To be among the top 5 in Africa and top 500 in the international ranking

of Colleges and Universities by 2018

8.To establish at least 20 MoUs with its collaborators and 10 partnerships

with industry every year

9.To grow the research grants and non-academic revenue by 10% annually

10.To promote environmental sustainability by annually engaging in at

least two activities.

The QMS Manual has been substantially revised.

The QMS has adopted a process approach. The six Top-level Processes

identified are:

1.Teaching and Learning (UON/TL)

2.Resources Management (UON/RM)

3.Student Welfare Services (UON/SWS)

4.Research Management (UON/RPE/RM)

5.Collaboration and Partnership (UON/CP)

6.Competitiveness and Image of the University (UON/CI)

Each Top-Level Process has Sub Processes.

Each Sub Processes has associated Procedures.

A Quality Control Sub-Process (UON/RM/QC) has been created to bring

together issues of:

•Risk Management

•Internal Quality Audit

•Auditing of accounting documents

•Systems Auditing

•Audit Investigation

•Control of Non-conforming Products

•Corrective Action

•Preventive Action

A new procedure for Risk Management (UON/OP/87) has been introduced.

A Change Management Sub-Process (UON/RM/CM) has been created to manage

changes to processes and other aspects of the QMS a controlled manner.


Key Changes in QMS

Expiry Date: 
Wed, 2031-12-31 14:08

Principal's Message

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Postal Address:
P. O. Box P.O.BOX 92, KIKUYU -


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020-491 0000


Pilot Line Kikuyu:

020 491 6500


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020 491 6509




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